CID LINES Ready for Unified Communications
For more than 20 years, CID LINES has been offering innovative solutions for all aspects of hygiene. They manufacture cleaning products and disinfectants used in an agricultural production setting, such as a dairy farm, a pig farm, a poultry farm, a sheep farm, etc. but which can also be used in the transport industry, the food-processing industry and mass catering. In their professional labs, specialized chemists and engineers continuously work to improve and develop their products, while applying the strictest norms as regards quality control. CID LINES exports to more than 70 countries worldwide.
As a result of the company's strong growth and expansion, it was looking for a new telephony solution for its various branches. This telephony solution needed to assure a number of new functionalities, as well as alleviating the reception's task through intelligent call routing. As a result, an IP-based solution was suggested . Because the network is the cornerstone of any VOICE implementation, CID LINES' strategy was to first implement an upgrade of the LAN and their wireless environment in order to be sufficiently equipped for future developments in the field of unified communications. The company has already opted in favour of an integrated solution of Cisco and Nokia dual mode mobile telephones, which use the wireless network indoors and switch to the mobile phone network outdoors. Unified messaging and Click2Call with Outlook were other aspects, which will improve user-friendliness and increase productivity. In order to save costs on telephony, the company chose Quescom's GSM Gateway and opted in favour of setting up a centralized callout point for all branches. As a result, the whole solution is also much easier to manage.